A physician in Adolescent Health and Haematology at the Royal Children's Hospital, Melbourne since 1994, Catherine has worked closely with patients and families to redesign services and improve the quality and safety of healthcare. Her initial work in patient and family centred care involved improving pain management for children requiring procedures. She is the Chair and Founder of the Hush Music Foundation which provides music for children and families around Australia, the proceeds of which are shared amongst children's hospitals nationally. This project has raised over one million dollars. She is a surveyor with the Australian Council for Healthcare Standards and a member of the inaugural Australian WHO patients for patient safety group. She had a Churchill Fellowship 2009 to study patient and family centred care and patient safety.
A Melbourne writer who holds degrees from Duke and Stanford Universities (BA/MA) in Politics and International Policy, Susan currently writes as a freelancer for a variety of publications. She has also written and spoken widely about parenting, living with illness and navigating the health system. Having lived in six countries and as the mother of three boys, two of whom are living well with cystic fibrosis, Susan has extensive experience as a healthcare consumer. Member and inaugural Chair of the Royal Children's Hospital (RCH) Family Advisory Council, she also currently sits on the RCH Clinical Quality and Safety Committee and the ACT Health Patient and Family Centred Care Steering Committee.
Bernadette has built a knowledge base developed over a number of years working as a midwife. Her focus has always been on understanding how patients and their families experience health care delivery. As a midwife she believes she learnt more from the birthing women and their families than any text book.
Her more recent work with the ACT Health Directorate allowed Bernadette to capture the health care experiences of ACT patients to improve relationship-based care. This was achieved through facilitation and documentation of interviews with patients, families and staff in order to shape service redesign and improvement across the Directorate.
In 2012 Bernadette won the ACT Public Service Award for Excellence ‘Leadership and High Performance’ category. She was also a 2012 ACT Telstra Business Woman of the Year finalist.
Bernadette now has her own business ‘Partnering with Patients’ specialising in patient and family centred care.
Professor Patricia Davidson (Trish), M.D., FRACS, FRCS, FRCP is the Director of Kaleidoscope including the Children's Hospital in Newcastle and the Director of Child, Young People and Families Services for Hunter New England Local Health District in NSW. Trish qualified from Glasgow University in 1978, immigrated to Australia in 1985 and after 5 years at Royal Children's Hospital, Melbourne became Director of Paediatric Surgery in Newcastle in 1991. In 2006 she was awarded the Sir Louis Barnett Medal for her singular contributions to surgical education in Australia and New Zealand; the first woman to do so.
In 2008 Trish 2008 was awarded the Clinical Leader of the Year award for her contributions to HNE. She has served on the NSW Director General's NSW Kids Transition, Governance, Implementation and Programme Council aiming to develop systems that deliver the best health care for children and young people in both hospital and community settings. Passionate about including the families and the community in designing a better system, Trish became a member of the Board of the Australian Institute of Patient and Family Centred to work with those who are determined to transform healthcare together – through partnerships, culture and environments.
John Condon is Regional Tax Manager for BP in Australia and New Zealand. He has spent over 20 years in the oil and gas industry and has had separate assignments with BP to the UK and Indonesia. In his current role he has built teams and process capability in Tax to support all stakeholders’ interests, ensuring compliance and risk management across BP’s multiple business segments in Australasia. He is a CA and a Chartered Tax Advisor and was a consultant with Price Waterhouse (1987 - 1993) after graduating from Melbourne University. He was educated at Xavier College in Melbourne (1976 – 83). In 2010 John was elected by peers to be President of the Corporate Tax Association and served on the CTA Executive Committee from 2008 – 2011. He was also a founding member of the Commissioner’s Large Business Advisory Group and served on that group from 2008 – 2012. In addition John contributes to continuous improvement reviews in administration conducted by the Inspector General of Taxation and was recently appointed to the advisory panel of the Australian Board of Tax.
Dr Evelyne Meier's career started in health in
Switzerland, after which she worked in Dubai. Following the completion of a Bachelor of Science in International Business and a Masters in Law and Diplomacy in the US, she transitioned to international
banking. She has worked for Swiss Bank
Corporation (now UBS) in NY, Paris and Basel mainly in the area of LDC debt
restructuring. In 1994, she immigrated from France to Australia. After
completing a PhD at UQ in Public Policy she worked for 10 years in the
Queensland public sector at executive level.
Evelyne then started her own consultancy w4success specialising in complex problem solving, strategic planning, policy interpretation and government liaison. Evelyne is an experienced director and independent chair and a Graduate of the AICD Company Director Course.
With 20 years experience in the entertainment industry, Andrew Gill is expert at reinforcing themes, conveying messages, surprising and entertaining audiences throughout Australia and internationally.
He is in constant demand as a performer for private and public events. His understanding of commercial realities and thorough knowledge of how an audience thinks and reacts has led to ongoing commitments by his impressive list of clients.
Andrew is able to create and wholly produce
live content for celebrations, corporate events, product launches and public
Trish Hansen heads the Art, architecture and design stream for the Australian Institute for Patient and Family Centred Care. Trish is currently the Manager of Public Art and Design with Arts SA, after practising for many years as a Senior Registered Nurse and Manager in hospitals as well as community health settings, establishing initiatives and researching ways for patients and families to inform and drive healthcare, including arts in health. Trish considers her background in health ‘a degree in life and humanity’ and is recognised as a social innovator and an advocate for creativity, particularly in relation to art, architecture and design. Trish is an Executive member of the Australian Institute of Urban Studies (AIUS) and Director of All Together Now – a not for profit that exists to erase racism in Australia.
Professor Iedema’s target areas of research are clinical incident disclosure, clinical handover communication, infection control and team communication. His team’s national investigation of the disclosure of clinical incidents enabled the Australian Health Ministers Conference in 2008 to endorse incident disclosure and allocate additional research funding to raise understanding of consumers’ experiences of harm resulting from adverse events and errors. This latter study, the '100 patient stories project', reached out to patient and family interviewees across 5 Australian state jurisdictions, and produced principles that have since been integrated into the new national Open Disclosure Framework (ACSQHC 2013). In partnership with academic colleagues and clinician-investigators, Rick has published close to 200 research publications, including 3 edited books and 2 monographs. His latest book is just out with Radcliffe Medical Press UK, titled Visualising Health Care Improvement: Innovation from within.